Delivery & Refund Policy

Each order is custom produced to your approved specification. Custom printed cards, tags, labels, inserts, mailers, and related packaging goods are not stock items and generally cannot be resold after production begins.

A typical order moves through these stages: quote, payment or deposit if required, artwork review, proof, proof approval, materials ordering, production, finishing, quality check, packing, and shipment.

Production does not begin until we have the required payment, final specifications, usable artwork, and proof approval.

Turnaround times are quoted per job and are estimates, not guaranteed delivery dates. Timing depends on quantity, stock availability, finishing, proof approval, production queue, and carrier performance.

If we become aware of a material production delay, we will contact you using the information provided with the order.

Completed orders are shipped to the address you provide using a standard carrier or another method stated in your quote. Shipping costs, eligible destinations, and any special delivery arrangements are included in the quote or invoice where applicable.

You are responsible for providing a correct and deliverable shipping address before proof approval or shipment release.

Risk of loss passes to you when the order is handed to the carrier. Carrier delivery dates are estimates unless the carrier offers and honors a guaranteed service.

If a package is delayed, damaged, lost, refused, returned, or marked delivered but not received, contact us promptly. We will help with carrier documentation where reasonable, but carrier failures are handled under the carrier's rules unless our own error caused the issue.

You may request changes before proof approval. Changes may affect price, timing, and feasibility. Once proofing, setup, materials ordering, or production has begun, some fees may be non-refundable because work has already been performed.

After proof approval and production start, orders generally cannot be cancelled because materials and press time have been committed to a custom job.

Custom printed goods cannot be returned for preference changes, customer-supplied artwork errors, approved proof errors, over-ordering, or changes in your brand needs. Returns are accepted only when we authorize them for a verified production error or defect.

If your order arrives with a manufacturing defect or does not materially match the approved proof due to our error, contact us within 10 business days of delivery. Include your order reference, a description of the issue, photos of the affected items, packaging photos if relevant, and the quantity affected.

For verified production errors on our side, we will choose a reasonable remedy: reprint the affected items, replace the affected portion, issue a partial credit, or refund the amount paid for the affected items.

Refunds are available only where stated in this policy, required by law, or agreed by us in writing. Approved refunds are returned to the original payment method when possible and may take additional time to appear depending on the payment service and financial institution.

• Deposits, setup fees, proofing fees, design-preparation fees, and materials ordered for a custom job may be non-refundable once work begins.
• Shipping fees are refundable only if the refund relates to our error and the shipping charge was part of the affected order.
• No refund is available for errors present in customer-supplied artwork or an approved proof.

For delivery, cancellation, return, replacement, or refund questions, use the contact form or call +1 903 419 5716.