Privacy Policy

Ornate Print LLC ("Ornate Print," "we," "us," or "our") is a limited liability company formed under the laws of the State of Wyoming. We operate a printing and packaging studio from 303 Grayson St, Pottsboro, TX 75076, USA, and provide custom printed packaging materials for jewelry sellers and boutique retailers. The Wyoming formation and the Texas operating address are separate facts.

Our website and services are intended for business customers and adult individuals requesting print and packaging services. We do not sell jewelry, watches, gemstones, precious metals, or other jewelry inventory.

We collect information you choose to provide when you request a quote or communicate with us:

• Contact details, such as your name, email address, phone number, brand or company name, and mailing or delivery address.
• Project details, such as product type, quantity, artwork status, dimensions, stock preference, finish, target date, and notes you include in a quote request.
• Artwork, logos, brand files, proofs, and other files you upload or send so we can quote, proof, print, finish, and support your order.
• Order and transaction records, such as accepted quotes, proof approvals, invoices, payment status, shipping information, refund or cancellation records, and customer-service communications.
• Basic technical information from your visit, such as IP address, browser type, device type, referring page, pages viewed, date and time of access, and security logs.

The website uses Termly to manage cookies, local storage, pixels, tags, and similar technologies by category. Necessary technologies support security, request routing, quote forms, consent records, and core site operation.

Functional, analytics, and marketing technologies are controlled through Cookie Settings. Where consent is required, non-essential scripts are not loaded unless you allow them. If your browser sends a Global Privacy Control signal, the marketing category is treated as disabled for that browser.

We use information for the following business purposes:

• Responding to quote requests and customer-service messages.
• Preparing estimates, proofs, invoices, production records, and order documentation.
• Producing, finishing, packing, shipping, replacing, or refunding custom printed packaging orders.
• Verifying identity, protecting against fraud, abuse, unauthorized activity, and payment disputes.
• Maintaining tax, accounting, legal, compliance, and business records.
• Improving site performance, accessibility, security, and the customer experience.

Business purpose by category of personal information:

• Identifiers (name, email, phone, postal address): quoting, order support, delivery, identity verification, and legal records.
• Commercial and project information (product type, quantity, stock, finish, quotes, invoices, payment status): estimating, proofing, producing, shipping, refunds, and accounting.
• Professional or business information (brand or company name): associating a request with a studio or retailer account.
• Customer content (artwork, logos, proofs, brand files): quoting, proofing, printing, quality control, and reprint support.
• Internet and technical information (IP address, browser, device, pages viewed, security logs): operating, securing, and diagnosing the website.
• Inferences or advertising profiles: we do not build marketing profiles or sell personal information.

Where privacy laws require a legal basis, we process information because it is necessary to take steps before entering into a contract, to perform a contract with you, to comply with legal obligations, to pursue legitimate business interests, or because you gave consent.

• Contract necessity: quoting, proofing, producing, delivering, and supporting an order.
• Legal obligation: tax, accounting, fraud prevention, chargeback, and regulatory records.
• Legitimate interests: operating a secure website, responding to inquiries, improving services, and protecting the business.
• Consent: optional communications and non-essential cookies, pixels, tags, or similar technologies where consent is required.

We share information only as needed to operate the business and fulfill orders:

• Production, proofing, file-storage, hosting, and technology providers that help operate the website and print workflow, including Cloudflare (hosting), Termly (consent), tawk.to (optional live chat after you allow Performance and Functionality), Migadu (inbound email), and Resend (transactional quote notifications).
• Payment, invoicing, fraud-prevention, tax, accounting, and business-service providers.
• Shipping carriers, delivery providers, and fulfillment partners used to deliver finished goods.
• Professional advisers, insurers, banks, auditors, or government authorities when required for legal, tax, risk, or compliance purposes.

We do not sell personal information. We also do not share personal information for cross-context behavioral advertising.

Card payments are handled on Stripe-hosted payment pages: fixed-price services are paid through the Stripe payment page linked from each service page, and an approved written quote is paid through a Stripe-hosted payment request we send. Ornate Print does not store full card numbers, card security codes, or raw payment-card credentials on its website servers.

All charges are for printing, design setup, materials, finishing, shipping, and related packaging services only. We do not accept payment for jewelry, watches, gemstones, precious metals, or similar goods.

We keep information only for as long as reasonably needed for the purposes described in this policy, including to complete orders, support reprints, resolve disputes, prevent fraud, and meet legal, tax, accounting, and recordkeeping obligations.

• Quote requests and customer communications: generally retained for up to 3 years after the last interaction.
• Order, proof, invoice, payment-status, tax, and accounting records: generally retained for up to 7 years where required for business and tax records.
• Artwork and production files: retained while needed for the order, reprint support, dispute handling, or customer-requested future work, unless deletion is requested and no legal or operational reason requires retention.
• Security and server logs: retained for a limited period unless needed to investigate abuse, fraud, security incidents, or technical issues.
• Consent records: retained as needed to honor your choices, prove what preference was recorded, maintain audit records, and comply with applicable privacy obligations.

We use reasonable administrative, technical, and organizational safeguards designed to protect information, including access controls, secure transmission where available, limited access to customer files, and separation of payment-card handling from our website systems.

No method of transmission or storage is completely secure. If we learn of a personal-data breach, we will investigate, contain the incident, and provide notices required by applicable law. Where the GDPR applies, we will notify the competent supervisory authority without undue delay and, where feasible, within 72 hours of becoming aware of the breach, and we will notify affected individuals when the law requires it.

Depending on where you live, you may have rights to request access to, correction of, deletion of, restriction of, objection to, or portability of your personal information. You may also withdraw consent where processing is based on consent.

California residents may request to know, access, correct, or delete personal information; opt out of sale or sharing; and limit the use and disclosure of sensitive personal information. We do not sell or share personal information for cross-context behavioral advertising, and we do not use sensitive personal information to infer characteristics or for targeted advertising. We will not discriminate against you for exercising these rights: we will not deny goods or services, charge a different price, or provide a different quality of service because you made a privacy request.

You can use Cookie Settings or Your Privacy Choices in the site footer to change optional cookie categories for this browser. The Your Privacy Choices control disables marketing technologies and sale, sharing, and targeted advertising signals for this browser.

To make a privacy request, use the contact form at jewelryprinting.com/contact or call us at +1 903 419 5716. Those are two independent methods. Tell us which right you want to exercise and the email address you used. We may need to verify your identity before completing a request.

We will confirm a verifiable consumer request and respond within 45 calendar days. If we need more time, we will tell you why and may take one additional 45-day period as permitted by California law.

To request erasure: use either method above, say you want your personal information deleted, and identify the email used on the quote or order. We will delete the information we can delete and tell you if tax, order, fraud-prevention, or other legal records must be kept for a limited period.

To request a portable copy: use either method above and ask for an export. We will send a machine-readable file (CSV or JSON) of the quote, contact, and order personal information we hold about you, unless an exception applies.

Ornate Print LLC is formed in Wyoming and operates from Pottsboro, Texas, in the United States. If you visit the website or submit information from outside the United States, your information may be processed in the United States and other countries where our service providers operate.

Where required, we rely on the European Commission's Standard Contractual Clauses and, where a destination country has an adequacy decision, that adequacy decision. Our hosting, consent, chat, inbound-mail, and transactional-email providers process data under contracts that include those clauses or an equivalent approved transfer tool.

The website and services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child provided personal information to us, contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. The current version is posted on this page with the effective date shown above.

Questions or requests may be sent through the contact form or by phone at +1 903 419 5716.